BI / SAP BW Support Technician

What You’ll Do
You strengthen our international team in the Schwarz Group’s Service & Support department, more specifically in ​​BI / SAP BW platforms.
You work on daily basis in SAP BW, SAP BW/4HANA or sporadically in other BI platforms, on Service & Support tasks, prioritizing, analyzing, documenting, and processing incoming requests or errors tickets.
Your activities also include close cooperation with the specialist departments and the internal and external development departments.
If necessary, you train the local support departments with specially created training sessions.
Continuous optimization of the support processes and operation is one of the focus on your day- to- day.
You handle proactive and reactive problem management to avoid long-term disruptions in the systems.
What You’ll Need
Desired University degree in IT or similar
You have already professional experience in Support tasks or IT projects
Experience of at least one year in SAP BW, SAP Analytics Cloud or other BI tools is desired
You have affinity in Business Intelligence processes & concepts: business analytics, data analysis, reporting, querying…
Ideally you have experience handling Support Ticketing Systems
Fluent English and German
It motivates you when you familiarize yourself with new topics
You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
You enjoy working in an international team
You are results oriented, and demonstrate a ‘can-do’ attitude – adaptability, flexibility and resourcefulness
Knowledge in ITIL is a plus.
What we offer
Our employees are important to us: we will hire you in a permanent position.
Training: We will train you intensively in SAP BW, SAP BW/4HANA areas as well as in other competences that will help you grow professionally.
Responsibility: You will have your area of responsibility as main expert on some SAP BW area.
Team: You will work in a motivated international team and achieve great things together
Security: You benefit from a secure job in a dynamic retail company